Phone Is Ported
Track carrier portability status automatically
Overview
Section titled “Overview”Clean Dial’s Phone Is Ported property automatically tracks whether a phone number has been transferred (ported) from its original carrier to a new one. This enumeration property (YES, NO, UNKNOWN) helps you identify users who have switched networks while keeping their number—a critical factor in SMS delivery troubleshooting and identity verification.
How It Works
Section titled “How It Works”When contacts pass through a Clean Dial HLR Lookup workflow action or bulk HLR lookup process, the system automatically:
- Queries the global mobile network (HLR lookup)
- Checks the current network against the original network range
- Sets the
phone_is_portedproperty on the contact record
Property Values
Section titled “Property Values”| Value | Description |
|---|---|
| YES | The number has been ported to a different carrier than the original issuer. |
| NO | The number is still with its original carrier. |
| UNKNOWN | Porting status could not be determined. |
Benefits
Section titled “Benefits”- SMS Troubleshooting: Porting issues are a common cause of SMS delivery failure. Knowing a number is ported helps diagnose routing problems.
- Identity Verification: Frequent porting can sometimes be a risk signal for fraud models.
- Carrier Analytics: Understand customer mobility between networks.
Technical Details
Section titled “Technical Details”- Property Type: Enumeration (Dropdown)
- Property Name:
phone_is_ported - Scope: Contact records only
- Automatic Updates: Yes, updates on HLR Lookup events